Terms & Conditions

These Terms govern your relationship with the operator of roocasino, available exclusively via roo-play.com. By accessing or using roo-play.com as of 1 January 2025, you agree to abide by all terms, conditions, and policies detailed herein.

Definitions

Operator: The corporate entity responsible for operating roocasino on roo-play.com. See Licensing section for details.
User: Any individual accessing or using roo-play.com for gaming or ancillary services.
Player: A registered User with an active account, entitled to place bets or participate in games on roo-play.com.
Bet: A monetary stake placed by a Player on the outcome of a game, wager, or event offered via roo-play.com.
Bonus: Promotional credits, free spins, or incentives provided by the Operator subject to specific terms and wagering requirements.
Wager: Any monetary or bonus-funded stake used to participate in games or promotions on roo-play.com.
Account: A User's personal, registered profile enabling participation in games, financial transactions, and engagement with roocasino services.

Account Registration

Eligibility & Age Verification

Minimum Age: Only individuals 18 years or older, and legally permitted under AU law, may register. The Operator reserves the right to request proof of age at any time.
Location Restriction: Access and registration are limited to individuals resident in jurisdictions where online gambling is permitted by law.

Account Creation Procedure

Registration: Users must submit accurate, current information via the official roo-play.com registration interface.
Email Verification: Upon form submission, Users receive a verification link by email. Account access is conditional upon successful verification.
KYC Compliance: In accordance with anti-money laundering and responsible gambling regulations, Users must provide valid identification and proof of address documents upon request. Failure to provide requested documentation may lead to account suspension or termination.

User Obligations

Data Accuracy: Users are solely responsible for ensuring the accuracy of information provided. False or misleading data constitutes a breach of these Terms.
Password Security: Users must keep login credentials confidential. The Operator is not liable for losses arising from unauthorized account access resulting from User negligence.
Single Account Policy: Multiple accounts per User are strictly prohibited. The Operator reserves the right to close duplicate accounts, void bets, and withhold funds where fraudulent activity is detected.

Regional Compliance Note: All account verification and KYC procedures fully align with AU regulatory obligations and industry best practices.

Betting & Gameplay Rules

Bet Placement & Acceptance

Betting Limits: Each game on roo-play.com specifies minimum and maximum allowable bet amounts, clearly visible prior to bet placement.
Types of Bets: Users may place single, multiple, or system bets where supported. All bet types comply with applicable game rules and industry standards.

Modification & Cancellation of Bets

Irrevocability: Bets become final upon confirmation and cannot be modified or cancelled except in cases of demonstrable technical error attributable to the Operator.
Technical Failures: In the event of system malfunction or network interruption, unsettled bets may be voided or refunded at the Operator's discretion, subject to verification.

Conduct in Live Casino & User Chats

Responsible Behavior: Users must conduct themselves respectfully in live games and chat areas. Abusive language, threats, or harassment are not tolerated.
Prohibition of Fraud: Collusion, cheating, or the use of unauthorized software/tools is strictly forbidden. The Operator may suspend or terminate any account engaging in fraudulent activity, and void related bets.
Moderation Rights: The Operator reserves the right to moderate or disable chat features, and to exclude offenders from live sessions.

Regional Compliance Note: These rules are enforced in accordance with AU legal standards for fairness, integrity, and player safety.

Bonus Terms

Bonus Activation & Wagering Requirements

Eligibility: Players may receive bonuses subject to individual promotion terms, which specify eligible games, minimum deposit, maximum bonus, and activation steps.
Wagering Obligations: Unless otherwise stated, each bonus must be wagered at least 35 times within 30 days of receipt; failure to fulfil terms may result in bonus and related winnings forfeiture. All timeframes relevant as of 2025.

Prohibited Actions & Game Restrictions

Game Exclusions: Not all games contribute equally to wagering requirements. Contributions are specified on the relevant promotion pages.
Fraud & Abuse: Attempts to exploit, abuse, or manipulate bonus offers are prohibited. The Operator may void bonuses and suspend accounts involved in abuse or collusion schemes.
Combination of Offers: Unless expressly permitted, bonuses and ongoing promotions cannot be combined or stacked. Only one active promotion per account is allowed at any time.

Regional Compliance Note: Bonus policies are formulated in accordance with AU and Curacao regulatory principles to prevent unfair practices and ensure transparent player treatment.

Payments & Withdrawals

Deposit & Withdrawal Methods

Accepted Methods: Players may deposit and withdraw using Visa/Mastercard, AU-compliant e-wallets, and cryptocurrencies (where permitted by AU law). Full list available on roo-play.com.
Transaction Security: All payment processing is conducted via secure, regulated gateways to ensure transaction integrity.

Limits, Fees, and Processing Times

Transaction Limits: Minimum deposit: AUD 20. Minimum withdrawal: AUD 40. Maximum withdrawal per transaction: AUD 10,000 unless otherwise specified.
Fees: While the Operator does not usually charge withdrawal fees, third-party processing fees may apply depending on the chosen method.
Processing Times: Deposits are usually instant. Withdrawals are processed within 1-5 business days after successful KYC verification. Cryptocurrency withdrawal times are subject to network conditions.

Refunds and Bonus Winnings

Refunds: Deposited funds are usually non-refundable except in proven cases of technical fault or system error attributable to Operator systems, as determined solely by the Operator.
Bonus Winnings: Winnings derived from bonus funds are payable only after full compliance with wagering requirements. Failure to meet these requirements may result in cancellation of such winnings.
Withdrawal Freezing Policy: The Operator reserves the right to temporarily suspend withdrawals during ongoing compliance verification or investigations relating to fraud or money laundering.

Regional Compliance Note: All payment practices reflect AU anti-money laundering standards and comply with international gambling industry best practices. In the event of regulatory changes prior to 2025, policies will be updated accordingly.

Limitation of Liability

Operator's Obligations

Fairness & Accuracy: The Operator ensures the integrity of all games and the accuracy of transactional outcomes, using regulators/auditors where necessary.
System Reliability: Continuous effort is made to maintain uninterrupted service, though absolute availability cannot be guaranteed.

Exclusions & Maximum Liability

Technical Failures: The Operator is not responsible for losses arising from internet malfunctions, interruptions, or third-party system errors outside its direct control.
Maximum Compensation: In any event, the Operator's maximum liability to any User shall not exceed the lesser of: (a) the amount wagered on the disputed bet or transaction; or (b) AUD 10,000, except as otherwise required by law.
No Indirect Damages: The Operator is not liable for indirect, consequential, or incidental damages arising from use or inability to use roo-play.com.

Regional Compliance Note: All liability clauses align with AU Consumer Law and relevant international gambling standards.

Intellectual Property Rights

Copyright Notice: All content, trademarks, logos, game assets, and software on roo-play.com are the exclusive property of the Operator and/or its licensors.
Use Restrictions: Copying, reproduction, modification, or distribution of site materials without explicit written consent from the Operator is strictly prohibited.
Software & Content: Access to roo-play.com does not grant any license or right to use, reproduce, or exploit any intellectual property except as necessary for personal, non-commercial participation in games.

Regional Compliance Note: Intellectual property policies comply with Australian Copyright Act and international IP treaties.

Privacy & Data Protection

All data provided by Users is processed in accordance with the roo-play.com Privacy Policy, which fully aligns with Australian privacy legislation and industry standards. By using roo-play.com, Users consent to data processing as outlined therein.

Changes to Terms

Notification: The Operator may amend these Terms at any time. Material changes will be communicated via on-site banners and/or direct email notification prior to coming into effect.
User Acceptance: Continued use of roo-play.com after changes constitute acceptance. If you disagree with the revised Terms, you should cease all use and may request account closure.
Effective Date: The latest effective date of these Terms is shown at the top of this document. Subsequent updates align with all AU legal requirements and best practices through 2025.

Termination & Suspension

Grounds & Procedure

Breach of Terms: The Operator may suspend or terminate accounts for violations of these Terms, regulatory non-compliance, fraud, or abuse, following reasonable investigation.
User-Initiated Closure: Users may request account closure at any time by contacting customer support, subject to completion of all outstanding transactions and compliance checks.
Funds Refund: Upon account closure (by User or Operator), remaining cleared funds will be returned to the User, subject to successful identity verification and satisfaction of legal requirements.
Notification: The Operator will notify Users of any action affecting account status via registered email within 5 business days.

Regional Compliance Note: All actions relating to suspension or closure of accounts are carried out in full alignment with AU consumer protection and responsible gambling laws.

Governing Law & Jurisdiction

Applicable Law: These Terms, and any disputes arising hereunder, are governed by the laws of Australia. For activities not strictly covered by AU law, the laws of Curacao may apply, subject to regulatory clarification and compliance with prevailing Australian standards.
Dispute Resolution: Any dispute or claim arising from these Terms will be resolved by binding arbitration in Australia or, where required by law, through the relevant local courts. Users are encouraged to seek informal resolution via customer support before initiating formal proceedings.
Jurisdictional Limitation: Should any provision of these Terms conflict with AU mandatory law, such provisions shall be construed in accordance with the mandatory requirements, without affecting the overall enforceability of the document.

Regional Compliance Note: This section ensures that all User-Operator relationships are protected by domestic legal remedies in Australia, with additional cross-reference to the operator's "Curacao" licensure status as required.

Contact Information

Official Website: roo-play.com
Customer Support Contact: Contact details are available via the official website's help portal.
Legal Entity & Licensure: roocasino operates on roo-play.com under Curacao license 8048/JAZ2019-046 (valid until 2025, further clarification in progress). Regulatory correspondence should cite this license number and be directed via the onsite contact form.
Mailing/Legal Address: Not specified - please review the latest details on the official website or contact support for up-to-date information.
Author: Legal content administered by Liam Anderson.

NOTE: For the most current contact information, license updates, or clarification of parent-company status, Users should refer to the "About" and "Contact" sections on roo-play.com or engage support directly. All support communications are subject to AU service standards.