Responsible Gaming

Responsible gaming is a principle that encourages all players to enjoy online gambling as a form of entertainment, while remaining fully aware of the associated risks. At roo-play.com, operated exclusively under the brand name roocasino, our aim is to ensure that your gaming experience remains safe, controlled, and enjoyable. We are committed to supporting you with comprehensive resources, self-control tools, and direct assistance whenever you require guidance or wish to address potential concerns related to gambling behaviour.

Risk Awareness

Recognising Problematic Gambling Behaviour

• Frequent Gambling: Regularly placing bets or playing beyond your intended limits may indicate loss of control.
• Preoccupation: Thinking constantly about your next gaming session while away from roo-play.com can be a warning sign.
• Chasing Losses: Attempting to recover gambling losses by continuing to play frequently leads to further risk exposure.
• Neglecting Personal Obligations: Missing work, family duties, or social commitments in favour of gambling.
• Concealing Activity: Hiding your gambling behaviour or expenditures from friends or family members.

Self-Assessment: Quick Check

• Do you often gamble for longer periods than planned?
• Have you ever borrowed money or sold possessions to fund your gambling?
• Do you feel restless or irritable when trying to cut down or stop gambling?
• Has gambling caused problems in your relationships, work, or finances?
• Have you unsuccessfully tried to control, cut back, or stop gambling?

If you answered "Yes" to any of the above, we encourage you to utilise the support resources and self-control tools available at roo-play.com.

Limits & Tools

Setting Deposit and Time Limits

1. Deposit Limits: You can set personal deposit limits on a daily, weekly, or monthly basis directly within your roo-play.com account.
   • Navigate to My Account > Responsible Gaming Tools.
   • Select the Deposit Limits option.
   • Enter your preferred limit amount for each period (for example: AUD 100 per week).
   • Confirm and save your settings. Limits will take effect immediately or, in some cases, at the next deposit cycle (no later than 24 hours).
2. Session Time Limits: Implement session duration limits to manage the amount of time you spend gambling.
   • Access Session Time Management under Responsible Gaming Tools.
   • Set a maximum session time (e.g., 60 minutes per session).
   • You will receive timely notifications as you approach your set limit and will be logged out upon reaching it.
3. Time-Out/Breaks: If you wish to temporarily suspend your access:
   • Choose the Time-Out option for a short break (from 24 to 72 hours).
   • Confirm your request; your account will be inaccessible during this period.
   • Contact support via the official website if you have special requirements or encounter technical issues.

Legal Disclaimer: Deposit and session limits are provided in accordance with AU responsible gambling standards. If you need support setting or updating your limits, our team is available via official support channels listed on roo-play.com.

Self-Exclusion

How to Initiate Self-Exclusion

1. Go to the Responsible Gaming section in your roo-play.com account.
2. Select Self-Exclusion and choose your desired exclusion period:
   • Temporary: Minimum 6 months.
   • Permanent: Lifetime exclusion option available if you wish to cease all play indefinitely.
3. Follow the on-screen prompts to confirm your exclusion period and acknowledge understanding of the consequences.
4. Submit your request. You will receive an official confirmation by email and within your account dashboard.
5. For further guidance or to request self-exclusion assistance, contact our responsible gaming support team via the communication methods listed on roo-play.com.

Consequences of Self-Exclusion

• Account Access Restricted: You will be unable to log in to your account for the duration of the self-exclusion period.
• Balance Withdrawal: Withdrawals of any remaining account balance can be arranged by contacting customer support, subject to standard withdrawal terms and compliance checks.
• Refund Terms: Any outstanding funds may be returned according to the Terms & Conditions of roo-play.com and applicable AU consumer protection legislation, valid through 2025.
• Irrevocability: Self-exclusion requests are binding for the selected timeframe and cannot be reversed until expiry.
• Extended Protections: You are advised to seek parallel exclusions from all online gambling operators and relevant industry and government exclusion registers.

Legal Notice: Self-exclusion services are provided in compliance with AU regulations and the operator's obligations under the Government of Curacao licence no. 8048/JAZ2019-046 (valid through 2025). For any uncertainties regarding your exclusion or support rights, please contact our dedicated Help Desk.

Support Resources

• GAMCARE (UK & International): Provides free, confidential advice and counseling to individuals experiencing gambling-related harm.
  Website: https://www.gamcare.org.uk
  Phone: +44 808 8020 133
• Gamblers Anonymous (International, including Australia): Peer-support group for individuals seeking help with problem gambling via meetings and recovery programs.
  Website: https://www.gamblersanonymous.org.au
  Email: [email protected]
• Australian National Gambling Helpline: 24/7 advice and support for anyone impacted by problem gambling, including family members.
  Phone: 1800 858 858
  Website: https://www.gamblinghelponline.org.au
• Gambling Therapy (Global): Online support, live chat, and multilingual resources for problem gamblers.
  Website: https://www.gamblingtherapy.org
• European Gambling Helplines: Support resources for users outside AU or for those seeking jurisdiction-independent assistance.
  Website directory: https://www.europeanhelpline.org

These organizations offer free, confidential counseling, support groups, and practical advice tailored to address different aspects of gambling-related harm.

Help for Family

Supporting a Loved One

• Communicate Openly: Approach the person calmly and non-judgmentally. Share your concerns using "I" statements and listen to their feelings.
• Encourage Professional Help: Suggest reaching out to counseling, attending support meetings, or contacting professional hotlines together.
• Set Healthy Boundaries: Protect yourself and your family financially and emotionally, seeking advice from professionals where necessary.

Family Support Networks

• Family & Friends Online Forum: https://forum.gamblinghelponline.org.au/viewforum.php?f=6
• Gam-Anon Australia: https://www.gam-anon.org/australia - Peer-support for family and friends of problem gamblers.

Recommended Next Steps

• Encourage the individual to engage with professional therapy or counseling.
• Utilise national and international helplines listed above for confidential advice.
• Seek support yourself to manage the impact problem gambling may have on your wellbeing.

Operator's Commitment

Internal Monitoring and Risk Checks

1. Behavioural Analysis: Our systems actively monitor gameplay for signs of irregular or risky gambling patterns using automated algorithms and manual review.
   • Indications such as frequent deposit increases, extended sessions, or sharp betting escalations will trigger a risk assessment.
   • Analysis is performed in accordance with both AU legislative requirements and our obligations under Curacao licence no. 8048/JAZ2019-046 (2025).
2. Warning Messages and Interventions: Where risk patterns are detected, players will receive direct warning messages via their roo-play.com account, pop-up notifications, or registered email.
3. Escalated Support Contact: In cases of persistent or serious risk, a member of our Responsible Gaming team may proactively contact you to offer assistance and recommend the use of our limit-setting or self-exclusion tools.
4. Strict Data Confidentiality: All interventions are conducted professionally and in compliance with privacy and data protection statutes applicable in AU as of 2025.

User Rights Disclaimers: Our monitoring and interventions do not constitute medical or financial advice. Players retain the right to request a full review of any limitation imposed and to seek dispute resolution in accordance with the consumer protection legislation applicable in Australia.

Updates

• Update Notifications: Any substantial changes to this Responsible Gaming Policy will be communicated to all registered players by:
  • Email sent to your registered address on file.
  • Banner notifications featured prominently on the roo-play.com homepage and in your account dashboard.
• Last Update: This page was last updated on 21 April 2025.

Contact & Feedback

• Official Support Website: https://roo-play.com
• Contact & Feedback Form: Submit your responsible gaming questions, self-exclusion requests, or feedback using the web form located in the Contact & Support section of roo-play.com. All inquiries are handled by trained Responsible Gaming staff in accordance with privacy legislation.

Legal Clause: In the absence of direct phone or email contacts, all communications is documented and responded to via secure channels on roo-play.com as required by relevant AU law and licensing requirements. For escalated concerns regarding responsible gaming support or policy, please address correspondence to the Responsible Gaming Officer (Liam Anderson, 2025).