Contact Us

At roocasino, operated exclusively via roo-play.com, we prioritize secure, transparent, and compliant communication with our clients in Australia. If you require support, have feedback, or wish to raise a concern, please contact our team using the dedicated methods outlined below. All communications are subject to Australian privacy laws, responsible gambling frameworks, and regulatory requirements under the Curacao license (License No. 8048/JAZ2019-046, valid until 2025, subject to jurisdictional clarifications).

How to Contact Us

• Contact Form:

  If you need assistance, feel free to reach out through our contact form. Provide your name, email address, and a brief description of your request, and our team will get back to you promptly.

  We aim to reply to all inquiries within one business day. For faster support, you can use our live chat feature or call us directly. Our team is available 24/7 to ensure your questions are addressed without delay.

  E-mail / Messenger * Message * Submit
• Live Chat: Available 24/7 on roo-play.com for immediate support. Please use your registered account details to access tailored assistance and ensure all interactions are logged for regulatory compliance.

Key Legal and Compliance Considerations

1. License and Regulatory Oversight: roocasino operates under Curacao license number 8048/JAZ2019-046, valid until 2025. Please note, multiple sources have reported inconsistencies in license registration and player disputes concerning validity. For Australian players, the site is offered for entertainment and customer support purposes only; users are responsible for confirming local legal eligibility before use.
2. Data Privacy and Security: All information submitted via the contact form, live chat, or telephone is handled according to applicable AU privacy principles and roocasino's internal data protection policies. Personal data, such as your name and e-mail address, is processed securely and exclusively for the purpose of resolving your inquiry, following statutory retention and deletion protocols.
3. Timely Response Commitment: roocasino aims to respond to all written inquiries within one business day. For urgent matters, the live chat system is accessible 24/7 through roo-play.com. Please retain confirmation of all communications for your records and dispute purposes.
4. Dispute Resolution Mechanisms: If your issue is not resolved to your satisfaction, you may request escalation per company policy. All escalations are documented and subject to regulatory review where applicable. For unresolved cross-border disputes involving Curacao regulatory authority, further action may be initiated in accordance with dispute resolution protocols appropriate for Australian clients.

Important Notices & Disclaimers (System 2 - Protective Clauses)

• No Public Phone or Postal Contacts: As of 2025, roocasino provides support exclusively online. No dedicated public phone number, headquarters, or mailing address is specified. All communication should occur via robo-play.com's digital channels to ensure legal traceability.
• Authorized Communication: Only contact points listed on roo-play.com are recognized for official correspondence. Communications outside this channel are not considered valid for legal or regulatory purposes.
• Legal Advice Limitation: Assistance provided through the contact form or live chat does not constitute legal, financial, or professional advice. Users are responsible for obtaining independent advice where required under AU law.
• Responsible Gambling Disclosure: By initiating contact, you agree to the Responsible Gambling Policy of roocasino as published on roo-play.com. Support staff are trained to recognize and address evidence of gambling harm in accordance with Australian best practices.

Regional Compliance for Australia (AU) - LoT Analysis

• User Identification: Australian users may be required to verify their identity when requesting sensitive information or escalating a dispute, in line with anti-money laundering and consumer protection regulations.
• Jurisdictional Caution: Accessing services from roo-play.com may be subject to local Australian restrictions on online gambling interactions. It is the responsibility of users to ensure compliance with local law; roocasino accepts no liability for unauthorized use or breaches of regional legislation.
• Timeframes and Recordkeeping: All communications and records related to Australian users will be retained in accordance with statutory requirements until at least the end of 2025 or as otherwise mandated by law.

Compliance Authority Contact: For complex or unresolved regulatory concerns, you may contact the issuing authority referenced in the license (Government of Curacao). Please note that regulatory escalation processes may differ for Australian residents, and support is available to guide you through these steps if necessary.

Brand Assurance: The content and communication channels described above pertain exclusively to roocasino as offered and supported via roo-play.com. Use of the roocasino name is not permitted in any other context or domain.