Privacy Policy

This Privacy Policy explains how roocasino, accessible via roo-play.com, manages and protects personal information of players and website visitors in accordance with applicable Australian laws and industry best practices. The Policy applies to all users interacting with our online gambling services, whether as registered players or casual visitors. Effective date: 1 January 2025.

Who We Are

OBSERVE: Analysis of provided data reveals unspecified details regarding legal entity, address, and corporate structure with pending clarifications. Regulatory license data shows Curacao licensing, with noted discrepancies. No DPO directly listed, but contact is available via official website and by author Liam Anderson.

EXPAND: AU privacy law (Privacy Act 1988, APPs) requires transparency regarding data controller identity. Where explicit details are unclear, the operator must state available registration, licensing, and contact information, and commit to timely updates upon clarification.

REFLECT: Ensuring compliance, we disclose the following operator information. Where required data is not available, we acknowledge and provide contact channels for data protection inquiries.

Operator: roocasino, operated exclusively for the Australian market at roo-play.com.
License: Operating under Curaçao License 8048/JAZ2019-046, valid until 2025. Note: License details subject to validation due to industry-wide reporting discrepancies; further updates will be published upon regulatory clarification.
Parent Companies: Digi Markets LTD, Gophoenix Solutions Limited, and Speqta Media N.V. (Subject to internal audit and corporate clarification; all commitments to data transparency apply.)
Official Contact: All privacy inquiries should be addressed via our official website contact interface. For urgent matters, please use the website contact form (where available) and reference author Liam Anderson for escalation.
Legal Address: Not specified - updates will be provided as soon as available, as required by AU privacy law.

Legal Obligation: roocasino will promptly disclose updated corporate/legal details and appoint an AU-based data protection proxy if and when required by regulatory changes or upon official request.

Regional Compliance Note: For AU residents, all regulatory information requests will be addressed in accordance with the Australian Privacy Principles (APPs).

What Personal Data We Collect

OBSERVE: AU law and best practices require explicit disclosure of collected data categories. Provided data establishes a full set of personal, technical, payment, and behavioral data points, plus cookies and third-party tracking technologies.

EXPAND: All data reasonably necessary for provision of online gambling services, fraud prevention, regulatory compliance, and analytics is included. Inferred categories such as responsible gambling data and geolocation are addressed for industry conformity.

REFLECT: roocasino collects the following types of personal information for users accessing roo-play.com:

Personal Data: Legal name, contact information (email address, phone number), date of birth, address (where provided), identification and KYC documents for verification.
Technical Data: IP address, device or browser information, access logs, referral data, connection time, unique device identifiers, session timestamps.
Payment Information: Bank account numbers, e-wallet details, card numbers (where applicable), transaction history, withdrawal requests, deposit records.
Behavioral Data: Betting and play history, account activity, browsing interactions, clicks, stakes, wins/losses, responsible gambling limits and self-exclusions.
Cookies and Tracking: Session cookies, persistent cookies, analytic tracking (Google Analytics, etc.), advertising or affiliate cookies and similar devices for service optimization and marketing.

Protective Clause: All data collected is limited to the minimum necessary for service delivery, compliance, and lawful business purposes. Sensitive information is handled in accordance with strict technical, organizational, and regulatory safeguards.

Legal Basis for Processing

OBSERVE: Processing personal data in AU requires identification of legal grounds per the Privacy Act, relevant APPs, and implied requirements of cross-border operations.

EXPAND: AU law recognizes user consent, contractual necessity, legal obligation, and legitimate interests as valid processing grounds. Additional diligence applies to high-risk data (financial, AML/KYC).

REFLECT: roocasino processes personal and transactional data provided through roo-play.com only when a clear legal basis exists, including:

User Consent: Explicit consent is sought for optional uses (e.g., marketing, non-essential cookies), and all users can modify or withdraw consent at any time.
Contract Fulfilment: Data is required and processed to enable user account registration, funds transfers, gameplay, and payout management as per Terms and Conditions.
Legal Obligations: Compliance with applicable laws and regulations, including Know Your Customer (KYC), Anti-Money Laundering (AML), and applicable reporting obligations to regulatory authorities in AU and licensor jurisdiction (Curacao).
Legitimate Interests: Ensuring service security and integrity, fraud detection, analytics, website performance, enforcing contractual rights, and dispute resolution, provided such interests are not overridden by user rights or interests.

Legal Disclaimer: roocasino undertakes to re-evaluate and update all processing bases promptly in response to regulatory changes or upon request of competent AU authorities.

Purpose of Processing

OBSERVE: Data uses must be fully justified for AU compliance. User expectations and regulatory requirements necessitate comprehensive and transparent disclosure of all processing purposes.

EXPAND: Common and special purposes are itemized for completeness and legal defensibility. Protection against misuse and regulatory overreach included.

REFLECT: Personal information collected on roo-play.com is processed for the following specified purposes:

Service Delivery: Operate, maintain, and enhance casino games, account management, and payout processing.
Service Improvement: Monitor performance, troubleshoot issues, gather feedback, and apply analytics for user experience optimization.
Marketing and Communications: Provide promotional offers, newsletters, and service updates via electronic channels, only with valid user consent and options to opt out.
Risk and Fraud Prevention: Detect, investigate, and prevent fraudulent transactions, unauthorized activities, regulatory breaches, or misuse of the service.
Regulatory Compliance and Reporting: Fulfil all legal obligations under AU and international gambling regulatory frameworks (such as KYC, AML, and responsible gambling protocols).

Protective Clause: Data will not be processed for any unknown or unauthorized purposes, and updates to these purposes will be communicated as required by law.

Disclosure & Sharing

OBSERVE: AU privacy law demands detailed explanation of data sharing arrangements both within and outside of Australia, covering all third-party categories and risk mitigation measures.

EXPAND: Service providers, regulators, and partners are considered under contractual and statutory requirements. Disclosure to affiliates and advertising networks is restricted to user-consented circumstances only.

REFLECT: roocasino may disclose or share your personal information with the following entities, subject to legal safeguards and contractual controls:

Payment Service Providers: For processing deposits and withdrawals, and verifying transactions in accordance with AML compliance.
Regulators and Law Enforcement: Where required by AU law, regulatory demands, or under the Curacao gaming license framework.
Technical and IT Service Providers: Cloud hosting, security, analytics, support, and maintenance partners engaged under strict confidentiality agreements.
Affiliates and Marketing Networks: Only where explicit user consent has been obtained and subject to appropriate privacy safeguards.
Corporate Transactions: Merger, acquisition, or restructuring; notification and user protection guarantees will be implemented as required by law.

Protective Clause: Third-party recipients are contractually bound to maintain confidentiality and implement adequate safeguards in compliance with AU privacy requirements. Data is not sold or traded for commercial advantage without lawful basis and user authorization.

Disclaimer: Any sharing of data outside prescribed data flows is only permissible pursuant to court order or overriding legal obligation.

International Transfers

OBSERVE: Data transferred outside Australia invokes special legal obligations (APP 8, cross-border disclosure). Consistency with Curacao licensing and technical provider jurisdiction is essential.

EXPAND: Jurisdictions involved might include Curacao, the EU, and other countries hosting cloud and payment services. Law requires reasonable steps to ensure similar standards of protection are applied.

REFLECT: Where data must be transferred internationally for storage, processing, or operational needs, including to Curacao-licensed partners or third-party service providers, roocasino ensures:

Safeguards: Standard contractual clauses, data protection addendums, and strict contractual controls are implemented to ensure adequacy of protection equivalent to Australian standards.
Vendor Due Diligence: All international partners are subject to thorough vetting, with periodic review of compliance with data security and privacy obligations.
User Notification: Users are notified of material international transfers, and affirmative consent will be sought where required by law.

Disclaimer: By using roo-play.com, users acknowledge and consent that some data may be processed or stored in jurisdictions outside of Australia, subject to proper legal protections.

Data Retention

OBSERVE: AU law and AML requirements specify minimum data retention periods for gambling and financial transactions; over-retention is not permitted. Explicit schedules and deletion mechanisms are required.

EXPAND: Account closure, withdrawal of consent, and legal or regulatory mandates trigger deletion protocols. System logs and backup retention are limited per industry standards.

REFLECT: roocasino retains personal information collected via roo-play.com for the following periods unless a longer period is required by law:

Personal and Account Data: Up to 5 years following account closure or last recorded activity, in line with KYC/AML and statutory obligations (as of 2025).
Gaming and Transaction Records: Minimum 5 years for audit, anti-fraud, and regulatory purposes as dictated by both AU and Curacao frameworks.
Analytic and Behavioral Data (Cookies & Usage): 2 years or until consent is withdrawn, whichever occurs first.
Data Deletion Triggers: Upon completion of the stated processing purpose, withdrawal of user consent (except where overriding legal retention applies), or upon confirmed data subject request.

Protective Clause: Data pending deletion is securely isolated to prevent unauthorized access, and verified destroyed at the conclusion of retention period by secure means in compliance with AU law.

Your Rights

OBSERVE: AU data privacy law grants individuals enforceable rights to their data. The APPs require notifications and procedures for access, correction, objection, restriction, portability, and withdrawal of consent, especially for marketing.

EXPAND: Automated processing and cross-border transfers must also be covered; all responses to user requests are subject to identity verification and legal assessment.

REFLECT: As a user of roo-play.com, you may exercise the following rights with respect to your personal information:

Access: Request a copy of personal data held about you and information on how it is processed.
Correction: Request rectification of inaccurate or incomplete personal information.
Erasure ('Right to be Forgotten'): Request deletion of your data when processing is no longer necessary, consent is withdrawn, or processing is unlawful, subject to retention requirements.
Restriction: Request limited processing of your data under certain circumstances, such as when contesting accuracy.
Objection: Object to processing for direct marketing or based on legitimate business interests.
Portability: Request to receive your data in a portable, machine-readable format for transmission to another provider, subject to technical feasibility.
Withdraw Consent: Withdraw consent at any time for optional data uses, particularly for direct marketing communications.

Procedural Statement: To exercise these rights, submit a request through the official contact channel at roo-play.com. Verification of identity may be required, and all lawful requests will be fulfilled within 30 calendar days, subject to applicable exceptions and regulatory extensions.

Disclaimer: Certain rights may not apply where legal or regulatory retention obligations override (e.g., anti-money laundering recordkeeping).

Cookies & Tracking Technologies

OBSERVE: Transparency regarding cookies and tracking is required by AU privacy regulation and international standards. Users must be enabled to control preferences.

EXPAND: Detailing cookie types and uses is critical; clear guidance on user control and disabling is a legal and usability requirement.

REFLECT: roo-play.com uses cookies and tracking technologies to deliver, optimize, and secure its online casino platform. These include:

Session Cookies: Essential for navigation and secure account operation; deleted upon browser closure.
Persistent Cookies: Used to remember preferences and improve user experience; expire automatically after a set period or user-initiated deletion.
Third-Party Cookies: Analytics (e.g., Google Analytics), advertising, and affiliate tracking modules subject to their own privacy policies and opt-out mechanisms.

Cookie Management: Most browsers allow users to modify cookie settings, block or delete cookies. Additionally, roo-play.com provides in-platform cookie management tools where required by law. Disabling cookies may limit certain functionality, but core gameplay features will remain available.

Regional Compliance Note: In accordance with AU and international best practices, non-essential cookies are only deployed following explicit user consent.

Data Security

OBSERVE: Robust technical and organizational security measures are required by AU law (APP 11) and industry standards. Security breaches must be proactively mitigated and, where applicable, notified to users and regulators.

EXPAND: Security applies to digital and physical data, access controls, encryption, staff training, periodic review, and ongoing threat management.

REFLECT: roocasino employs state-of-the-art data protection protocols to secure all information processed on roo-play.com:

Encryption: All sensitive data is encrypted in transit (SSL/TLS) and at rest to prevent unauthorized access or interception.
Access Controls: Strict access policies for staff, with permissions limited to essential business functions and monitored electronically.
Technical Safeguards: Firewalls, anti-virus, anti-malware solutions, and intrusion detection systems are implemented and regularly updated.
Organizational Measures: All personnel undergo data protection training; periodic audits and compliance reviews are performed to ensure ongoing legal and technical conformity.
Incident Response: In the event of a security incident, prompt investigation, impact minimization, and notification obligations (where applicable) are executed in full compliance with AU Notifiable Data Breaches scheme.

Disclaimer: While all reasonable steps are taken to maintain absolute security, no method of transmission or storage is completely immune to risk. Users are encouraged to employ secure passwords and maintain personal digital security practices.

Complaints & Contacts

OBSERVE: AU law requires clear, direct contact channels for privacy inquiries and complaints. Prompt, fair complaint handling is mandated; escalation routes must be made explicit.

EXPAND: In the absence of a registered AU DPO, an accountable contact point must be provided along with access to escalation procedures.

REFLECT: For all privacy-related questions, requests, or complaints regarding your personal information on roo-play.com:

Primary Contact: Use the official contact form at roo-play.com, referencing data protection and author Liam Anderson.
Complaint Resolution Procedure: Upon receipt of a complaint, our data team will provide written acknowledgement within 5 business days. A full investigation and resolution will be provided within 30 days, subject to complexity and available information. If dissatisfied, users may contact the Office of the Australian Information Commissioner (OAIC) for further escalation.

Protective Clause: All complaints will be handled confidentially and in strict accordance with AU privacy regulations and industry best practice.

Updates

OBSERVE: Privacy policies must be reviewed and updated regularly, with notification mechanisms in place for material changes per AU requirements. Legal and industry trend monitoring is ongoing.

EXPAND: Updates are communicated via website notices and direct notification (where required, e.g., for substantial changes in purposes or data sharing).

REFLECT: This Policy is subject to periodic revision to ensure ongoing compliance with AU law and emerging industry standards. Notices of material changes, together with the new effective date, will be prominently published on roo-play.com. Where the changes affect users' rights or introduce new processing purposes, all affected users will be given advance notice and the opportunity to review and, where necessary, to consent to updated practices.

Last revised: 1 January 2025